Effective October 2026
Our courses are self-study programs (QAS Self-Study) available immediately upon purchase. Because there is no scheduled session, there is nothing to cancel or reschedule. This policy explains when a refund is available.
Eligibility for a Refund
You may request a full refund within [30] days of purchase if both of the following are true:
- You have not passed the final examination, and
- No Certificate of Completion has been issued for the course.
Refunds are not available after a Certificate of Completion has been issued or after the refund period has ended.
Course Access Period
Each course must be completed within one year of purchase. Access ends after that period, and expired courses are not eligible for a refund.
How to Request a Refund
Email support@ez-cpe.com with your name, the course title, and your order number. We respond within [2] business days. Approved refunds are issued to the original payment method, and your access to the course ends when the refund is processed.
Course Changes or Withdrawals
If we withdraw a course or make it unavailable before you complete it, you may choose a full refund or an equivalent course of equal or lesser value.
Questions or Concerns
If you disagree with a refund decision, see our Complaint Resolution Policy or contact support@ez-cpe.com.