Effective October 2026
EZ-CPE LLC is committed to providing high-quality continuing professional education (CPE). If you have a concern about a course, our content, your certificate, or your experience with us, we want to hear about it and resolve it fairly and promptly.
How to Submit a Complaint
Send your complaint in writing by email to support@ez-cpe.com. Please include:
- Your name and the email address on your account
- The course title and your order number, if available
- A description of the concern and the outcome you are requesting
How We Handle Complaints
- We acknowledge receipt of your complaint within [2] business days.
- A member of our team who was not involved in the matter reviews it. Complaints about course content are reviewed with the course author or a qualified subject-matter reviewer.
- We send you a written response with our findings and resolution within [10] business days of receipt. If more time is needed, we will tell you why and when to expect a response.
- If you are not satisfied with the resolution, you may request a second review by the Managing Member of EZ-CPE LLC, whose decision is final.
Recordkeeping and Improvement
We keep a record of each complaint, our response, and any corrective action for at least five years. We review complaints periodically and use them to improve our courses and procedures.